Q: Why do I need to transfer my site? What does web site migration include?
A: When your present hosting provider can no longer fulfill the demands of your web site, or if you go through regular downtime, or if you are forced to wait for hours for the client service staff to respond to you, it may be a smart idea to switch your provider, i.e. to migrate all the files for your sites as well as your databases from your present provider to your new provider. At Exceleration21, we realize that this can be difficult & time–consuming. That is why we will accomplish all that for you at no cost!Our practiced technical staff representatives will transfer your website content from your present web hosting provider to us. Our techs have broad experience with website migration and can take care of everything – from a conventional WordPress blog or Joomla™ CMS–based site, to a very elaborate, custom–built app.
Q: How much time will the website migration process take?
A: We try to accomplish all web site migrations as fast as possible. Still, we don’t have a set time frame for web site migrations. There are various factors that you have to take into account – the actual size of your website and the workload of our web site migration team, etc. We constantly try to accomplish each migration in less than 48 hours. With smaller–sized websites, our staff typically manages to finish in under 24 hours.
Q: What data will I have to give to your Website Migration Department?
A: Yes. We will require the name of the site that you want us to migrate. We will also require a means to log into your old web hosting account so that we can get the files associated with your website.
Q: The login details for my hosting account are sensitive. How can I trust you?
Q: Will there be any outage for my website?
A: Your site will work just like it did before with your former web hosting provider. After we have finished the migration, your web site will be configured to work on our system and we will ask you to preview it. If everything is functioning properly, all you will need to do is edit the NS records associated with your domain. Your site will be migrated to us with no downtime whatsoever.
Q: Will my old web hosting provider discover that I am leaving them?
A: Nah. Apart from your login details for the Control Panel, we will not need anything. We will never contact your hosting provider. They won’t know anything about the migration either.
Q: Which hosting providers can you migrate website content from?
A: We support all Linux–driven web hosting platforms. In essence, if we can gain access to your Control Panel, we will be able to transfer your web site.The only platforms that we don’t support are closed–source website management platforms such as Wix, BaseKit, Jimdo, Website Tonight, Four Square, Mr Site, etc.