1 hour ticket response
Exceleration21’s team of tech support engineers is committed to supplying prompt answers to each of your inquiries. We will review your support ticket the moment it is submitted and will reply back with a solution to the problem within less than 1 hour after the ticket submission. In fact, our average client support ticket response time is 20 minutes.
A Premium–Quality Help Desk Support Service
Our customer care staff representatives possess immense experience in the cloud hosting market and are accomplished enough to come up with a swift answer to your problem. If, however, the problem at hand is not within the competence of a tech support engineer, the trouble ticket will be forwarded to a programmer or system administrator for additional assistance.
An Easy–to–Browse Help Center
Built into the Web Hosting Control Panel is an intuitive Help Center, which features a variety of sources of information. You can search through a constantly updated knowledge base featuring web hosting account administration articles and website management articles, check the step–by–step video tutorials or check the F.A.Q. archive.