Client Support Channels
A 1–Hour Ticket Response Guarantee
We offer a sixty–minute response warranty for any ticket or email that you submit to the help desk team. We’ll swiftly respond to all the typical enquiries and forward the case to our admins if any further assistance is needed. If you make use of the Managed Services package, we will perform any of the included server administration tasks at a time that has been agreed upon in advance.
An Outstanding Client Support Service
- We’ll be available to you 24/7/365 to answer any enquiries that you may have pertaining to our Web Hosting Control Panel and any of the apps that we have installed for your convenience on the server. If you also need help handling server administration procedures, you can take a glance at our Managed Services package, which includes data backup hard disk drive space, Operating System updates every week, server monitoring and restarting procedures, as well as troubleshooting and installation procedures.
An Easy–to–Navigate Help Section
We have provided the Web Hosting Control Panel with a fully detailed knowledgebase, which includes in–depth explanations of all its features and functions. Plus, we have filmed detailed video tutorials that will further disclose to you how to perform a certain operation or solve a regularly experienced issue. The instructional articles and the tutorial videos are readily reachable from each Web Hosting Control Panel section via the Help and Videos buttons in the top right corner.