A 99.9% Server Uptime
We have built our cloud hosting system using dependable hardware and strongly tweaked software. Our admins have installed a customized version of Security–Enhanced Linux on our physical machines to guarantee the highest level of safety and reliability. We have installed several distributed denial–of–service prevention appliances along with powerful firewalls to make sure our network is invincible and secure.
Our cloud hosting plans offer a 99.9% server uptime guarantee. And no matter which datacenter you choose, our uptime guarantee stays the same.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we have also built our own internal network in each one of our datacenters. Everything is based on first–rate hardware elements fabricated by Juniper. In addition, on every router, we’ve put a firewall with an elaborate set of rules to help filter out all suspicious requests.
Thus, in all our data center facilities – in our US datacenter, in our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter as well as in our AU datacenter, you can enjoy a 99.9% network uptime guarantee. And this guarantee applies to all hosting services in each and every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. In case you are not satisfied with our web hosting services, or if you find them inadequate, or if you decide that you need to use a VPS servers instead of a cloud hosting package – you will receive a reimbursement, no questions asked.
All domain name registrations are non–refundable, but you’ll keep total control over your domains even if you close your account with us.
24/7 Technical Support
If you’ve ever had to wait for hours for an answer, you know how aggravating this can be, particularly when your website is on the line. This is why our company offers you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our techs will be available to you and they’ll respond to you within 60 minutes. And the best thing is that their average response time is less than 20 minutes!