Should you ever experience a problem with your website and be unable to solve it on your own, ask the respective web hosting company’s client support staff to help you bring the website back online. A swift resolution would be the most favorable scenario, but lots of hosting companies answer within twenty four hours and even more, particularly if you are doing business with a hosting reseller. Even if your problem can be fixed with ease, your website may not work properly or it may not be accessible whatsoever for a longer period of time, so you may lose potential clients since it is rather unlikely that anyone would be inclined to revisit a website that’s faulty. Thus, you ought to make sure not only that you can touch base with your hosting provider, but also that they can reply and assist you in a timely manner. If an app update doesn’t go smoothly or you erase something accidentally, for example, the site must be fixed quickly so as to avoid protracted unreachability.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed maximum reaction time for any helpdesk ticket that you submit or any e-mail that you send is only 1 hour, even in case you contact us during weekends and national holidays. Regardless of the nature of your issue or inquiry, we’ll help you right away and will supply you with the required information to troubleshoot any problem with your sites. The actual reply time normally does not exceed 15-20 minutes, so you can just forget about waiting for hours and hours on end to get an issue sorted out or even worse than that – waiting around one whole day only to get an answer that more info is necessary whilst nothing is resolved. We will offer you assistance in a timely manner solely because we know precisely how valuable time can be in the dynamic Internet world. The one-hour response time guarantee applies to any billing or technical question that you may have associated with our cloud hosting.