A live chat is a real-time method of communication between a web hosting supplier's support team and its clients. It's a very efficient way to get some information about the hosting services or get some problem resolved since you're talking with a live agent. The benefits of using a real-time chat service rather than calling or opening a trouble ticket are the lower chance of errors at the time you exchange information like usernames or domain names, the quicker response time because the communication is live plus the fact that you don't need to stay on the chat all the time - you are able to do something else while the representative investigates the issue in question. In addition, you're able to become a part of a live chat room from any computer that is connected to the web, avoiding the phone charges that you'll need to pay if you're calling to another country.
Live Chat Support in Cloud Hosting
As a part of the support services that we supply for our cloud hosting, you will find live chat support which is online every day, even on holidays. You are able to contact us no matter if you already have an account or not, because we will support you with nearly anything, ranging from supplying you with general info on our services in case you aren't our customer yet and you are considering to purchase one of the plans, to assisting you with creating an e-mail account in an e-mail client. Some problems are more complex and time-consuming, so you'll have to use the ticketing system which is incorporated into the Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on the live chat for quite a few things.