Integrated Ticketing System
What's an integrated ticketing system and what are the advantages of employing one? How does it differ from other types of customer support?
In case you have purchased a web hosting package and you’ve got some enquiries in regard to a given function/feature, or in case you’ve bumped into some predicament and you need help, you should be able to get in touch with the respective help desk team. All web hosts deploy a ticketing system regardless of whether they provide other means of contacting them aside from it or not, because the easiest way to handle an issue most often is to post a ticket. This communication method renders the responses exchanged by both parties easy to track and enables the help desk support team representatives to escalate the case in the event that, for example, a server admin needs to get involved. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, which means that you’ll have to use no less than 2 separate accounts to touch base with the client support team and to actually manage the hosting space. Non-stop switching between different accounts may sometimes be a drag, not to mention the fact that it requires quite a while for the vast majority of web hosting companies to answer the tickets themselves.
Integrated Ticketing System in Cloud Hosting
Our cloud hosting come with an integrated ticketing system, which is an indivisible part of our in-house created Hepsia hosting Control Panel. Unlike other comparable tools, Hepsia will allow you to manage everything connected with the hosting service itself in the same place – payments, web files, emails, trouble tickets, etc., eliminating the need to use different admin dashboards. In case you have any technical or pre-sales questions or any difficulties, you can send a ticket with several clicks of the mouse without ever logging out of your hosting Control Panel. During the process, you can pick a category and our system will offer you a number of informational articles, which will supply you with additional information and which may help you fix any given problem before you actually submit a ticket. We guarantee a trouble ticket response time of no more than sixty minutes, even if it’s a weekend or an official holiday.