The presence of the customer and technical support that a cloud hosting company offers can tell you a lot about the services they offer as well. When you are allowed to use only e-mails and tickets, you have almost certainly found some reseller and not the website hosting supplier. When this is the case, you'll probably have to wait for a couple of days to get an issue resolved since the reseller may not be checking their communication regularly or they may need to get in touch with the actual web hosting company for further help. If the supplier can provide several means of communication with short response time available at any moment, they're almost certainly the top provider, not only a reseller. So you will get prompt assistance and high quality support as they will have immediate access to the servers where your account will be created. Regardless of the trouble - technical or sales, it's always better to communicate with your hosting company directly via your preferred method of communication.
24/7 Customer Support in Cloud Hosting
All of our cloud hosting feature 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring about our services before you make an order or you're a current client and you have any kind of question or some problem, you will be able to contact us at any time, including holidays and weekends. We have numerous channels to get in touch with us - several phone lines globally for your convenience and live chat support for billing, pre-sales and basic questions; e-mail messages as well as support tickets for more technical issues or any troubles that require extra time to analyze and fix. In contrast to a number of other website hosting service providers, our trouble tickets have a warranted maximum response time of only 1 hour, thus regardless of what the issue is, it will be resolved on time and you won't waste days to get something fixed.